All BowerandBird Kids products are made by hand in Melbourne Australia.
As such, depending on popularity and stock replenishment, some products will be made to order.
All orders will be shipped within 2-5 business days unless specified. This allows for production time if an item is out of stock.
If you require an item by a certain date, please contact firstname.lastname@example.org before placing an order.
All orders are sent via Australia Post in a tracked satchel with a delivery time of 3-7 business days.
Express post is also available with a delivery time of 1-3 business days.
In compliance with Australian consumer laws, BowerandBird Kids are NOT required to provide a refund for change of mind, so please choose carefully.
If the item is found to have a manufacturing fault we will happily replace or refund the item/s and will cover any shipping cost.
We strongly suggest you inspect any all of your items upon their arrival, should there be any issues please contact us within 10 days otherwise your request will be denied.
Should you require an exchange for sizing, you are responsible for all shipping cost. You will need to return the item/s along with a pre paid addresses satchel. Please contact us at email@example.com. Please be aware that the item/s may not be in stock, in this case item/s will still need to be returned and a store credit will be offered.